From a pressed-flower bookmark to a wooden organizer or a carefully packed piece of ceramic deskware, Keaiwllq™ products vary in material, shape, and handling needs. Our shipping process is designed around getting these creative pieces from our fulfillment network to your destination with appropriate packaging and clear delivery information along the way.
This policy explains when orders are prepared, where they may be fulfilled, what shipping costs, how long delivery is expected to take, and what to do when a parcel is delayed, damaged, or cannot be located.
Preparing Your Keaiwllq™ Order
After payment is successfully confirmed, orders typically require 2–5 business days for processing before dispatch.
During this period, an order may go through steps such as order verification, product preparation, applicable quality checks, packing, and transfer to the shipping provider.
Our products include different materials—from paper and wood to resin, ceramic, and textiles—so packing requirements can differ between items. We aim to prepare each shipment appropriately for the product being sent rather than treating every order as an identical parcel.
During holidays, major promotional periods, or unusually high order volumes, processing may require up to 6 business days.
Processing time is separate from delivery time. The estimated transit period begins after the order has been dispatched.
Shipping Cost
A flat shipping fee of $3.99 USD per order applies to orders covered by this policy.
The applicable shipping amount will be shown as part of your order total during checkout before you complete payment.
We do not want shipping costs to appear unexpectedly after an order has been submitted, so please review the checkout total before confirming your purchase.
Estimated Delivery After Dispatch
Once your parcel has been handed over for shipment, estimated delivery depends on its destination, available shipping route, fulfillment location, carrier operations, and any applicable border or customs processing.
Our current estimated delivery windows after dispatch are:
| Destination | Estimated Delivery Time |
|---|---|
| United States | 6–12 business days |
| Canada | 8–14 business days |
| United Kingdom | 8–14 business days |
| Australia | 8–14 business days |
| Other International Destinations | 12–19 business days |
These periods are delivery estimates rather than guaranteed arrival dates.
For example, an order going to the United States normally includes the applicable 2–5 business-day processing period before the estimated 6–12 business-day transit period begins.
Weekends, public holidays, severe weather, transportation disruptions, unusually high carrier volume, customs inspection, or other circumstances affecting a shipping network can occasionally extend delivery beyond the normal estimate.
If we become aware of an issue affecting your order, we will use the information available to help determine an appropriate next step.
Where Orders May Be Fulfilled
Keaiwllq™ works with fulfillment resources appropriate to our product collection and customer destinations.
Depending on inventory availability, the item ordered, and the delivery destination, an order may be prepared and shipped from our own or partner fulfillment facilities. As a result, the fulfillment location for an individual order may not be the same as our business registration address.
We do not represent every Keaiwllq™ order as being dispatched from a local warehouse in the customer's country when that is not the case.
If an order contains multiple items and operational circumstances require separate fulfillment, products may occasionally arrive in more than one parcel. When separate tracking information is available, it may be provided accordingly.
Following Your Parcel
After an order has shipped, a shipping confirmation will be sent to the email address associated with the purchase when tracking information is available.
Tracking systems do not always display the first scan immediately.
After receiving a shipping confirmation, please allow approximately 1–3 business days for initial carrier tracking activity to appear. During handoffs between logistics providers or shipping facilities, there can also be periods when no new scan is displayed.
A temporary pause in tracking does not automatically mean that a parcel has been lost.
However, we also do not expect customers to simply ignore a shipment that has stopped updating for an unreasonable period.
If your tracking information has not changed for an extended period or the parcel has moved beyond its expected delivery window without a reasonable update, contact:
Please include your order number and tracking number, if available, so our customer-service team can review the shipment information.
International Orders, Customs & Import Charges
International shipments can be subject to customs procedures and import requirements established by the destination country or region.
Where duties, taxes, customs charges, or similar government-imposed import fees apply and are not collected during checkout, the recipient may be responsible for those charges as required by the destination jurisdiction.
The amount and applicability of such charges are determined by the relevant authorities and can vary by destination and type of shipment.
Customs inspections or clearance procedures may occasionally add time to an international delivery. While these procedures are outside our direct control, customers may still contact us if an order appears to be experiencing an unusual shipping problem. We will review the available tracking and order information rather than automatically declining assistance because customs or a carrier is involved.
Customers are responsible for providing a complete and accurate delivery address at checkout. Please review your address carefully before submitting your order.
Need to Correct or Cancel an Order?
If you notice an error in your shipping information or would like to request cancellation, contact us as soon as possible at:
For the best chance of making a change, please submit the request within 12 hours after placing your order and include the relevant order number.
Because orders move into preparation for shipment, we cannot guarantee that a change or cancellation can be completed once processing or fulfillment has progressed too far.
A request received within the stated period will be reviewed according to the current status of the order.
If the parcel has already been shipped, changing the destination or canceling shipment may no longer be possible. Where appropriate, our customer-service team can explain the options available based on the order status.
This section should be read together with any applicable cancellation and return information published elsewhere on the Keaiwllq™ website.
When a Parcel Arrives Damaged
Our products can have very different handling requirements. A paper card and a resin paperweight, for example, do not need the same type of protection as a ceramic ink dish.
If your item arrives damaged, please contact us as soon as reasonably possible after delivery at service@keaiwllq.com.
Include:
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Your order number
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The name of the affected item
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A description of the damage
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Clear photographs or video showing the issue where reasonably possible
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Photographs of the shipping packaging when relevant to the damage
This information helps us understand what happened and assess an appropriate solution.
For a verified item that arrived damaged, defective, incorrect, or materially different from its product description, we will provide an appropriate replacement, refund, or return solution at no additional cost to the customer, according to the circumstances of the case and our Return & Refund Policy.
Please retain the affected product and packaging while your request is being reviewed unless our customer-service team advises otherwise.
Delayed or Potentially Lost Shipments
If a parcel has not arrived within its expected delivery period, first review the latest tracking information for any carrier updates.
If tracking has stopped updating for an extended period, the shipment appears to be lost, or the expected delivery window has passed without a reasonable explanation, please contact our support team.
You do not need to independently resolve every carrier issue before asking Keaiwllq™ for assistance.
We may review tracking records, shipment information, delivery status, and other relevant details and, where appropriate, work with the logistics provider to investigate.
If the available information indicates that a shipment has been lost in transit, we will work toward an appropriate resolution, which may include a replacement or refund depending on the circumstances.
A tracking status marked “Delivered” will be considered as part of our review, but it does not automatically prevent a customer from contacting us about a parcel they genuinely cannot locate.
In such cases, we may ask you to confirm the shipping address, check reasonable delivery locations around the property, ask household members where appropriate, or provide other information that can help us investigate the delivery.
Address Problems & Returned Parcels
Please make sure the recipient name, street address, apartment or unit number where applicable, city, region, postal code, country, email address, and telephone information entered during checkout are accurate.
If you identify an address error before shipment, contact us immediately.
When a parcel cannot be delivered because of an incomplete or incorrect customer-provided address, refusal of delivery, or another recipient-related issue, contact our customer-service team so we can review the parcel status and explain the available options.
We assess these situations according to the circumstances rather than applying the same outcome to every undeliverable shipment.
Questions About Delivery
If you need assistance with processing status, shipment tracking, a delayed parcel, delivery damage, or another shipping concern, please contact:
Keaiwllq™ Customer Support
Email: service@keaiwllq.com
Phone: +86 18466203678
Service Hours: 9:00 a.m.–6:00 p.m. Pacific Daylight Time (PDT)
When contacting us about an existing shipment, please include your order number and, if available, the tracking number.
Keaiwllq™ is owned and operated by Shenzhen Kejingzhi Technology Co., Ltd.
Our Shipping & Delivery Policy is intended to make the journey of your order as understandable as possible—from the time your creative piece is being prepared until it reaches its destination. If something does not go according to the expected route, our customer-service team remains available to review the situation and help determine the appropriate resolution.