Contact Keaiwllq™

Questions about a piece, an order, or your delivery? Our customer care team is here to help.

Keaiwllq™ is owned and operated by Shenzhen Kejingzhi Technology Co., Ltd. We believe customer care should feel as thoughtful and straightforward as the creative goods we offer, so we provide clear contact information and a direct way to reach our team whenever you need assistance.

Brand: Keaiwllq™
Legal Company Name: Shenzhen Kejingzhi Technology Co., Ltd.
Owner: Chen Junyu
Customer Support Email: service@keaiwllq.com
Customer Service Phone: +86 18466203678
Service Hours: 9:00 a.m.–6:00 p.m. Pacific Daylight Time (PDT)

Business Address:
Room 303, Block B, No. 4003 Longgang Avenue (Longgang Section)
Nanlian Community, Longgang Subdistrict
Longgang District, Shenzhen City

How We Can Help

Our customer care team can assist with questions before and after your purchase, including product details, materials and dimensions, available styles, order information, shipping and tracking, return requests, refunds, and other concerns related to an order placed through Keaiwllq™.

If you are considering one of our handmade or natural-material pieces and would like clarification about its finish, expected variations, configuration, or care instructions, you are also welcome to contact us before ordering.

For questions about an existing order:
Please email service@keaiwllq.com and include your order number whenever possible. Tell us briefly what you need help with and include any relevant details so we can identify the order and review your request efficiently.

For a damaged, defective, incorrect, or otherwise problematic item, please include a clear description of the issue. Photos or videos may be helpful when they are relevant to understanding the problem.

For product questions:
Let us know the product name and the specific detail you would like us to clarify. Because our collection includes wood, ceramic, resin, paper, dried botanicals, and textile pieces, some products can naturally show small differences in grain, floral placement, surface character, color, or finish. Our team can help explain what to expect from a particular item.

For shipping or tracking assistance:
Please provide your order number and, when available, the tracking number associated with your shipment. If tracking has not updated for an extended period or you believe a shipment may be delayed or lost, contact us rather than assuming the issue cannot be reviewed. We will assess the available order and shipping information and help determine the appropriate next step.

For returns or refunds:
Please contact our support team before sending an item back. Once a return request is reviewed and approved, we will provide the applicable return instructions and, where required, the appropriate return warehouse address.

Please do not automatically send returns to our business registration address. The correct return location may differ depending on the item and fulfillment arrangement. Sending an item without receiving return instructions may delay processing.

When You Can Reach Us

Customer service is available during the following hours:

9:00 a.m.–6:00 p.m. Pacific Daylight Time (PDT)

Messages received outside our service hours can still be submitted by email and will be reviewed during subsequent customer-service hours.

To help us understand your request without unnecessary back-and-forth, we recommend including:

• Your full name

• Your order number, if the inquiry concerns a purchase

• The product name

• A concise description of your question or concern

• Relevant photographs or videos when reporting a product issue

Please avoid sending sensitive payment information, full card numbers, account passwords, or other unnecessary confidential credentials by email.

A Thoughtful Experience Beyond the Product

Keaiwllq™ was created around objects that make reading, writing, crafting, and organizing feel a little more personal. That same attention matters after an order is placed.

Whether you are choosing a botanical bookmark, asking about the character of a handmade ceramic piece, checking the progress of a delivery, or requesting help after receiving an order, we want you to know where to reach us and what information will help us assist you.

Keaiwllq™
Owned and operated by Shenzhen Kejingzhi Technology Co., Ltd.

Email: service@keaiwllq.com
Phone: +86 18466203678
Service Hours: 9:00 a.m.–6:00 p.m. Pacific Daylight Time (PDT)

Business Address:
Room 303, Block B, No. 4003 Longgang Avenue (Longgang Section)
Nanlian Community, Longgang Subdistrict
Longgang District, Shenzhen City